The U.S. IRS has announced the expanded use of chatbots to help answer taxpayer questions on key notices and is planning to introduce additional bot technology features in the future to assist taxpayers with more complex issues.
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IRS expands use of chatbots to help answer questions on key notices; expands on technology that’s served 13 million taxpayers
IR-2023-178, Sept. 26, 2023
WASHINGTON — The Internal Revenue Service today announced the availability of expanded chatbot technolog…